Refund policy

The most important thing for us at Pawdelly is customer satisfaction. We want you to shop with confidence knowing that if something isn’t right with your order, we’re here to help you.

This policy explains how returns, refunds, and exchanges are handled for orders placed through our website. https://www.pawdelly.shop

Return Window

You may request a return within 30 days of delivery.

Unfortunately, we cannot accept return requests after 30 days.

We recommend inspecting your order upon delivery to ensure everything meets your expectations.

Eligibility for Returns

To qualify for a return, items must be:

  • Unused and in original condition
  • In original packaging
  • Include all accessories, tags, and manuals
  • Free from wear, damage, or modification

Items not meeting these conditions may be refused.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately.

Please include:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging

After review we will offer a replacement, exchange or refund as appropriate.

Exchanges

We offer exchanges for eligible items.

  • Exchange requests must be made within the 30-day return period
  • Original item must be returned before a replacement is shipped

To request an exchange, please contact our support team.

Return Process

All returns are processed by mail.

Once your return is approved, we will provide detailed return instructions and shipping guidance.

Return Shipping

For approved returns, return shipping is free of charge.

We provide a prepaid return label so you can send the item back without any cost.

Return Address

  • 16049 Baseline Ave, Fontana, CA 92336, USA
  • Return Method: By mail
  • Return Label: Download and print, free of charge
  • Restocking Fee: None
  • Return Shipping Cost: Free
  • Refund Period: 7 business days

Refund Process

Once your returned item is received, it will be inspected to ensure it meets our return requirements.

If approved, your refund will be issued to the original payment method.

  • Refunds are typically processed within 10 business days after approval

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account

Non-Returnable Situations

Returns may be declined under the following circumstances:

  • The item has been used, damaged, or altered

  • The return request is submitted after 30 days

  • The product is returned without original packaging or components

  • The item is returned without prior authorization

Order Cancellation

Orders can only be canceled before they are processed or shipped.

Once an order is shipped, it must follow our standard return process.

Shipping Area

Pawdelly currently ships only within the United States.

All return and refund policies apply exclusively to U.S. orders.

Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: support@pawdelly.com
📞 Phone: +1 415-906-1998

📍 Address:
16049 Baseline Ave
Fontana, CA 92336
United States

💬 Live Chat: Available on our website
🕒 Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time – PT)
Saturday – Sunday: Closed