Shipping policy

Thank you for visiting Pawdelly. This Shipping Policy explains our shipping, delivery and order processing procedures within the United States. We aim to offer a smooth, transparent and reliable delivery experience to all of our customers.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

During high-demand periods or promotional sales, processing times may take slightly longer.

Once your order is processed, you will receive a confirmation email with your order details.

Order Cut-Off Time

Orders placed before 5:00 PM (Pacific Time – PT) will begin processing the same business day.

Orders placed after 5:00 PM, on weekends, or public holidays will be processed on the next business day.

US Shipping Location

We currently ship only within the United States (USA).

If you are located outside the U.S., please contact us before placing an order to confirm availability.

Estimated Delivery Time

  • Standard Shipping: 7–12 business days (processing + transit time included)

Delivery times may vary depending on your location, weather or carrier delays. These are estimated time frames and are not guaranteed.

Shipping Cost

  • Standard Shipping Fee: $4.99 (USA – Any Location)

Occasionally, free shipping promotions may be available and will be clearly displayed on our website.

All prices are displayed in USD (United States Dollar) with no hidden charges.

Shipping Carriers

We work with trusted shipping partners, including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

The final carrier may vary depending on your location and order type.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take up to 24 hours to appear in the system.

You can use the tracking link to monitor your shipment until delivery.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Pawdelly is not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Packages delivered to wrong addresses due to customer error

If you notice an error, please contact us immediately.

Lost or Delayed Packages

If your order is delayed beyond the estimated timeframe:

  1. Check your tracking information
  2. Contact the shipping carrier
  3. If the package is confirmed lost, contact our support team

We will assist you with a replacement or appropriate solution.

Damaged Packages

If your order arrives damaged:

  • Take clear photos of the package and product
  • Contact us within 24 hours of delivery
  • Include your order number and photos

We will review the case and offer a suitable resolution such as replacement or refund.

Split Shipments

In some cases, items may be shipped separately due to warehouse availability.

If this happens, you will receive multiple tracking numbers for your order.

Contact Us

If you have any shipping-related questions, please contact us:

📧 Email: support@pawdelly.com
📞 Phone: +1 415-906-1998

📍 Address:
16049 Baseline Ave
Fontana, CA 92336
United States

💬 Live Chat: Available on our website
🕒 Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time – PT)
Saturday – Sunday: Closed